faqs

For detailed parking information, click here

While the Short North previously had a reputation for difficult parking, recent changes have mad a world of difference! This site gives loads of parking details, but the short form is that there is metered parking available on High St. in front of the salon.

There is also easy metered parking on Buttles, Hubbard, and Warren.

Most meters take both credit cards and online payment via the ParkColumbus app.

Garage parking is also available on Hubbard Ave. just east of High St (The Hubbard Garage) or on E Russell St just west of High St (The Joseph Garage). Phia Salon can validate your parking which will make the first hour $1.

If you’re looking for free options, meters are free on Sunday & specified Holidays, and parking is free to the west of Neil and north of King.

Please note: Parking directly behind the salon is permit-only, unless you are a service vehicle, you will get towed.

Of course, we never want budget to get in the way of someone’s hair vision! Please tell your friend to consider seeing a lower level or apprentice stylist. They could also consider breaking up their appointments over time, asking their stylist for a long term plan that works within their budget or, in some situations, they may even be able to land discounted services by acting as a hair model to help advertise the services of one of our professionals.

Yes, please call any of our salons or stop in.

We only accommodate groups through [email protected] !

Your personal information is not shared with any entity beyond your salon of service and our service, systems, and support provider, Phia Concept Salons.

Thank you for providing notice of cancellation or reschedule sufficient for us to make alternate arrangements for the time of your service.

With a notice of more than 3 days, we are able to book your next appointment with no cancellation premium. Premiums depend on type of appointment, notice provided and whether there is a reschedule.

Standard appointment change premiums

• 2 to 3-day notice-$10.00* (or half the price of the booked service, whichever is less).
• 1 to 2-day notice-$20.00* (or half the price of the booked service, whichever is less).
• less than 1 day notice-$40.00* (or half the price of the booked service, whichever is less).

(*all standard fees are 50% less with a rebook at time of cancellation/reschedule).

Specialty appointment change premiums

(which require a deposit of 50% of the cost of the service; must rebook on cancellation/reschedule to retain any deposit).

• 2 to 3-day notice-entire deposit may be transferred to rescheduled service.
• 1 to 2-day notice-forfeit half of deposit, may be transferred to rescheduled service.
• less than 1 day notice-forfeit entire deposit.

Please note: adjustment appointments are forfeit with less than 72 hours notice of a cancellation or reschedule.

• 2 to 3 day notice = cancellation or reschedule 48 to 72 hours before appointment start time.
• 1 to 2 day notice =cancellation or reschedule 24 to 48 hours before appointment start time.
• less than one day notice = cancellation or reschedule 24 hours or fewer before appointment start time.

If you are not completely satisfied with a retail purchase from a Phia Concepts location, please return it to the store of purchase for a full refund or in-store credit, depending on the situation. Refunds and in-store credits are processed as described below:

• Items purchased in-store and returned within 30 days of your original purchase date along with your receipt will be refunded or exchanged at your preference. Refunds will be processed in the same tender as your original purchase.
• Items accompanied by a receipt but returned after 30 days will not be eligible for a refund. Instead, we will gladly offer you a product exchange or merchandise credit, provided the item has not been discontinued.
• Items returned without a receipt but found within our system will be processed according to the Phia Concepts Refund and Exchange Policy:
• Any products not accompanied by a receipt and not verifiable within our system will be ineligible for a refund, exchange, or store merchandise credit, except as outlined below:
• Aveda (retail not available at Gluten Free concepts): Items in current packaging (no discontinued packaging or items), may be exchanged provided the returned item is at least half-full, and the guest has a brief consultation to ensure that the product is understood and used properly. Since all makeup can be tested prior to purchase, we do not accept makeup or pure-fume returns after 30 days.
• Davines: Only items that are sold with a protective seal may be returned without a receipt. Such items may only be returned if the package is unopened. There is a restocking fee of 10%, that will be taken from the refunded amount.
• Hot Tools: If original packaging is included and intact, there is a restocking fee of 25%, with no package (or ripped or damaged packaging), restocking fee is 40%, that will be taken from the refunded amount.
• It is possible to bring back just one of the products from a BOGO or B2GO special. In that case, you may choose a replacement for a faulty product or exchange for a product of the same or lower price. If you choose a replacement product that is a higher price, you pay the difference between the initial price and the exchanged product.

We are committed to delivering the results we outline in your consultation. If you do not receive a result consistent with those outlined in your service plan please notify the salon within 7 days of your service. Complimentary adjustments must be completed within 10 days of the original appointment.