our STORY

After years of creative execution from our dedicated team of trend-setters, Phia Salon has emerged as one of the most inspired upscale salon experiences in Columbus, Ohio. With an emphasis on collaboration and creativity, Phia has also become one of the most engaging salons for industry professionals to share ideas, talent, and knowledge.

Our clients and staff say it all. Their happiness has proven the success of the Phia Salon concept. We’ve blended the excitement, support, and development potential of larger companies and salons, with an entrepreneurial spirit of a small, locally-owned company. The result has been consistently recognized nationally among Salon Today's Salon 200.

We are proud to partner with Davines for both color and retail. We love their extraordinary quality, unbending commitment to the environment, and B-Corp status. Davines color is infused with plant pigments, palm oil and quinoa proteins, and the products are second-to-none. In the rare instance where there is a result that cannot be obtained with Davines color or retail product, we are pleased to have access to Aveda, Pulp Riot, and Pravanna.

PROMISE TO our guests

We look forward to providing the best customer service, technical expertise, and products to help you achieve your vision. We want you to know what to expect before, during, and after your visit. The following standards outline our promises to you as our client.

our promise

Greetings & Communication

1

You’ll be welcomed into our upscale, yet down-to-earth salon environment. Your stylists will be in contact with you before, during, and after your visit to ensure you’ve received the best experience and service.

2

Before coming into the salon, your stylist will be in communication with you about goals for your service, and the salon will send you a virtual appointment confirmation (unless you choose to opt out). When you arrive, You will receive a thorough consultation where you can be completely candid, outlining your budget limitations, time constraints, goals, desires, frustrations, or concerns. You’ll then be given a written plan including expected outcomes, time estimates, and price. This plan forms the agreement for your service.

our promise

Service & Experience

3

Inspire us! Bring in photos, images, and textures to share with your stylist to spark creativity and inspiration.

4

We respect your time. Please let us know if your service begins more than 5 minutes after your scheduled time, or we need to meet a specific time frame.

5

Pamper yourself. Receive a Complimentary Optional Moment of Pampering (COMP) to center your being with every designer hair cut or color service. You can choose from a hand/arm massage, scalp/should massage, mini-facial, or anything with a icon on our menu.

6

We guarantee our work. Receive a complimentary adjustment within 10 days of service if the expected outcome is not delivered. Please contact us immediately if anything is not perfect.

our promise

Education & Booking

7

Enhance your new look! Our staff is educated and knowledgeable on which tools and products to use to care for your new cut and/or color. We can recommend specific retail products that will work best for you, or we’ll work with the products you have at home.

8

Pre-book. You can book your next visit at the time of your service.
If you’d like a specific day, time, or stylist, please pre-book to ensure we can accommodate your preference. You are welcome to modify, add, delete, or change your appointment without a fee for up to 72 hours before your appointment.

our promise

Reviews & Feedback

9

Find your perfect match. Our Open Stylist Policy gives you the option to book different stylists until you find the one right for you.

10

Leave us feedback! Please leave us your thoughts, suggestions, and experience after your visit. We love online reviews, and you can reach us at guestservices@phiaconcepts.com.

** Please let us know if we have not met any of our Client Service Mission points.

Open BOOKING PRACTICES

Our team-oriented staff encourages guests to experiment with different service providers to find the perfect fit without the usual awkwardness or discomfort.

VIEW TALENT

newsletter

Sign Up For The Goods

Don’t miss out on discounts, promotions, educational content, and more! Sign up for our e-newsletters and stay up-to-date on everything Phia Salon.