Where should I park?
Metered parking available on High St. in front of the salon (most meters now take credit cards). Garage parking available on Hubbard Ave. just east of High St.
Two hour street parking on Hubbard between Park St. and High St. Meters are free on Sunday & specified Holidays.
Parking directly behind the salon is permit-only, you will get towed. Always check meters and street parking for permit-only spaces. Click here for more parking information.
What is the difference between the service levels?
My friend is tight on money, do you have any options for her?
We do! Before we accept a stylist as a level 1, he/she takes part in our new talent training program. After completing the first two phases of this program and being approved to see outside clients, these stylists are permitted to service clients at half of our normal retail prices. If this is a good way for you or someone you know to experience and upscale salon at a fraction of the normal cost, please make sure you specify an appointment with a “new talent 1” when you call in (we only book these appointments by special request).
Do you sell gift cards?
Yes, gift cards are good for both services and products and are available in the salon or may be ordered by phone. Gift certificates may be ordered online by clicking HERE! Gift cards are valid for two years after the date of purchase. Gift card sales are final.
How do I book a “Party” of people for a wedding, or girls/guys night out?
Simply email firstname.lastname@example.org and we will be happy to help you with your needs.
Please note: Individuals who want to schedule in pairs, trios or groups are more than welcome to use discounts or “deal-of-the-day” type certificates for in-salon groups or parties as long as each person books separately through our booking system, just as they would if scheduling his or her own individual service. In our experience, this can cause scheduling conflicts, frustrations and difficulties for events or weddings (a day that does not need any extra stress). We recommend booking through our group coordinator and knowing that all is well, and use any discount certificates to pamper yourself another day instead.
For those desiring to have the entire party handled as a unit (which involves the wand-waving magic of our group-booking coordinator), we are not able to accept any other discount offers. However, please inquire, as we often have an extra something special for holders of discount certificates who come in as part of a group or wedding party before they have a chance to use their certificate!
How can I save money if I am in LOVE with someone’s work and they just received a promotion or my financial position changed?
Feel free to work with your stylist on money-saving options, including (but not limited to):
How confidential is my personal information?
We want to provide all our guests whatever level of confidentiality s/he desires. Our salon is unique in that we make guest-contact information available to service providers. We realize that this increases risk of client “theft” should a service provider leave, but we trust our staff and feel that any risk to our business is offset by the overwhelming benefit to the guest of being able to speak/text/email directly with his or her service provider whenever he or she desires. Since our service providers work so cooperatively together, this means that in theory, any staff member could have access to a guest’s phone number, email address, formula history or service notes.
While we have never heard from a guest who has been inconvenienced or disturbed by any unwanted contact, all our guests have the opportunity to request increased confidentiality. If you would like us to take any special measures to safeguard your contact information, please contact us.
What if I have to cancel or reschedule my appointment?
We ask all guests to give 48 hours notice if cancelling or rescheduling an appointment. This allows time for other guests to secure that appointment time and for our stylists to keep their books full. If you purchased a “Daily Deal” like Groupon, Living Social, Eversave, etc., cancelling or rescheduling an appointment inside of 48 hours voids the full value of the deal. We will honor the original purchase price of the deal up until the expiration date.