your columbus hair salon

Where should I park?

♦  Easy Parking: 

•     Metered parking available on High St. in front of the salon(most meters now take credit cards)
•     Low-cost parking (usually $5) in the parking lot directly behind the salon, across the alley (bring cash/change; lot is unattended)

♦  Free Parking:  

•    Hubbard Street west of Park or east of High
•    2 hour Street parking on Hubbard between Park and High
•    Meters are free on Sunday

Parking directly behind the salon is permit-only, you will get towed.  Always check meters and street parking for permit-only spaces… Check out this link for more parking information: http://www.shortnorth.org/popular-links/parking-101

Many factors influence the level of our technical staff, including advanced education, experience, client satisfaction, ability, and how high the demand is to get an appointment with him or her.

Our training level is called Trainee and typically charges half of Specialist prices.  While they are new to our salon, they may not be new to the industry.  All our trainees are (at a minimum) graduates of reputable cosmetology schools and many have some experience prior to beginning with us.

A Specialist has earned the right to be considered a full-fledged Phia staff member.  This would be the equivalent to “earning their chair” in many salons.  They exhibit a highly-competent level of skill.

As a staff member progresses, s/he will progress through the Senior and Master level before becoming a Director.

Director is currently the highest technical level at Phia salon.  Directors typically have expanded salon-leadership and education responsibilities, in addition to continuing to provide the extraordinary level of services and results that earned the title.

We do!  Before we accept a stylist as a Specialist, he/she takes part in our specialist training program. After completing the first two phases of this program and being approved to see outside clients, these stylists are permitted to service clients at half of our normal retail prices. If this is a good way for you or someone you know to experience and upscale salon at a fraction of the normal cost, please make sure you specify an appointment with a "trainee." when you call in (we only book these appointments by special request).

Do you sell gift cards?

Yes, gift cards are good for both services and products and are available in the salon or may be ordered by phone. Gift cards are valid for two years after the date of purchase. Gift cards sales are final.

How do I book a "Party" of people for a wedding, or girls/guys night out?

Please note:  Individuals who want to schedule in pairs, trios or groups are more than welcome to use discounts or “deal-of-the-day” type certificates for in-salon groups or parties as long as each person books separately through our booking system, just as they would if scheduling his or her own individual service.  In our experience, this can cause scheduling conflicts, frustrations and difficulties for events or weddings (a day that does not need any extra stress).  We recommend booking through our group coordinator and knowing that all is well, and use any discount certificates to pamper yourself another day instead.

For those desiring to have the entire party handled as a unit (which involves the wand-waving magic of our group-booking coordinator), we are not able to accept any other discount offers.  However, please inquire, as we often have an extra something special for holders of discount certificates who come in as part of a group or wedding party before they have a chance to use their certificate!

How can I save money if I am in LOVE with someone’s work and they just received a promotion or my financial position changed?

Feel free to work with your stylist on money-saving options, including (but not limited to):

• Working in less-expensive services (such as a mini-touch instead of a retouch)
• Corporate discounts at your workplace (or ask about pink-slip discount if applicable)
• Free services in exchange for modeling (as available; this is hard work, but a great money saver)
• Subscribe to our newsletter.  We have specials almost every month, last minute special offers, and
• Like us on facebook.  We often have specials there as well!
• Come visit us at gallery hop.  There are usually opportunities to win free or discounted services.
• If you are a licensed cosmetologist (with a current license, not one in escrow), you may qualify for 50% off services
• Join our pure privilege program to earn points for product purchases and free gifts and samples several times per year.

You can also feel free to book some or all of your services with a less-expensive service provider.   Your stylist can help you choose the best fit for you and will give them everything they need to know to service you beautifully.  There’s no need to ever feel odd about moving between service providers at Phia…we all work together!

How confidential is my personal information?

We want to provide all our guests whatever level of confidentiality s/he desires.  Our salon is unique in that we make guest-contact information available to service providers.  We realize that this increases risk of client “theft” should a service provider leave, but we trust our staff and feel that any risk to our business is offset by the overwhelming benefit to the guest of being able to speak/text/email directly with his or her service provider whenever he or she desires.  Since our service providers work so cooperatively together, this means that in theory, any staff member could have access to a guest’s phone number, email address, formula history or service notes.

While we have never heard from a guest who has been inconvenienced or disturbed by any unwanted contact, all our guests have the opportunity to request increased confidentiality.  If you would like us to take any special measures to safeguard your contact information, please contact us. 

Please note, however, that we do not record or retain credit card information.